Refunds

We understand that sometimes things don’t go as expected, and we’re here to help.

How Long Refunds Take

Once a refund is approved and processed:

• It can take 5–7 working days for the funds to appear in your account.
  

• Timing may vary depending on your bank or payment provider.
  

Important Information About Refunds

• Refunds are processed as a gesture of goodwill and require approval.
  

• We review each request carefully to ensure it aligns with our subscription policies.
  

• Refunds are not automatically granted for every request, especially if the subscription is active.
  

• If your refund request is approved, our Support Team will handle it promptly and keep you updated.
  

Credit Card Payments

If your subscription was paid with a credit card, our friendly and trained Support Team may ask you to provide:

• The first 6 digits and last 4 digits of the card used.
  

• Our Support Team will never ask for your full card number for safety reasons. If you are asked to supply the full card details, please do not provide this information.
  
  

This information is handled with the utmost sensitivity and security and is used only to trace the subscription for processing your refund.

How to Request a Refund

• Contact our Support Team via the Support tab, email, or phone.
  

• Include your account details and a brief explanation of your request.
  

• If applicable, provide the first 6 and last 4 digits of your credit card.
  

Providing clear details helps us review your request faster. For more ways to reach us, please see our How to Contact Us article.

Bottom Line

Refunds are a courtesy, not an automatic entitlement. We aim to be fair and transparent, ensuring requests are handled promptly and appropriately.