What Information to Include When Raising a Ticket

To help us assist you quickly and accurately, please include the following details whenever you submit a support request:

Account Details

• Email address associated with your account

Payment Information (if relevant)

• For credit card payments, include the first 6 digits and last 4 digits of your card (never provide the full number).
  

• For mobile carrier subscriptions, include the mobile number used for the subscription.
  

This helps us trace your subscription safely and efficiently.

Clear Description of Your Issue

• Explain your problem briefly but clearly.
  

• Include any error messages, screenshots, or steps that led to the issue.
  

• Mention when the problem started and how often it occurs.
  

Type of Request

• Indicate whether your ticket is about a refund, subscription issue, technical problem, or another type of request.
  

Tips for Faster Resolution

• Be as specific as possible — the more details, the faster we can help.
  

• Check our Knowledge Base articles first; sometimes the solution is already available.
  

• Include attachments like screenshots or receipts if relevant.
  

By providing all the necessary information upfront, you help our friendly and dedicated Support Team resolve your issue quickly and accurately.

For more ways to reach us, see our How to Contact Us article.