Rocketgate Cancellation Steps
Access Customer Search
Navigate to Customer Search in the navigation bar.
Enter the customer’s email address and press Enter.
View Customer Subscription Details
The customer’s details will be displayed.
Click on "View" to access the subscription information.
Initiate Subscription Cancellation
Under the Subscriptions section, go to Actions.
Click on the red cancellation icon as highlighted in the screenshot.
Confirm Cancellation
Click on "Cancel Subscription" to finalize the cancellation.
Rocketgate Refund Steps
Search for Customer Details
Navigate to Customer Search in the navigation bar.
Enter the customer’s details and press Enter.
Access Transaction Details
Click on "View" to open the customer profile.
Locate Customer Transactions
Under the Transactions section, click on the Customer ID.
Process the Refund
In the Transaction View, select "Credit", as shown in the screenshot.
Confirm Refund Request
Click "Yes" to cancel the membership immediately.
Under Actions, select the appropriate Reason for Refund.
Click "Submit Refund" to complete the process.
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