Baseplay - How Users Can Unsubscribe from Baseplay Android App Payments

When a user requests to cancel their subscription, provide them with the following options:

Option 1: Unsubscribe via the Baseplay App

• Open the Baseplay app on your Android device.
• Click on the User Icon in the top-right corner.
• Select Account from the menu.
• Under the Membership & Billing section, click on Cancel Membership.
• Follow the on-screen instructions to confirm the cancellation.

Option 2: Unsubscribe via Google Play Store

• Click on the following link to go directly to Google Play’s subscription management page: Google Play Subscriptions.
• Locate the Baseplay app in the list of subscriptions.
• Click on Manage Subscription.
• Click on Cancel Subscription.
• Follow the on-screen prompts to complete the cancellation.

Additional Notes for Customer Support:

• If the user is unable to find the cancellation option in the Baseplay app, recommend using Option 2 via Google Play.
• If the user has already uninstalled the app, direct them to Option 2.
• Remind users that once they cancel their subscription, they will still have access to the service until the end of their current billing cycle.
• If the user encounters any issues during cancellation, suggest they contact Google Play Support at Google Play Help Center.